We will do our best to match your window. However, due to changes in manufacturing and disparities between vendors, it is not always realistic to expect an exact match. Low-E coatings, for instance, can often vary in appearance based on lighting or environment. Just as custom paint colors can be hard to reproduce, some custom-painted window grills may not be replaceable. While framing, grids, and stops can be reused, interior glass window grills cannot, so the replacements may be off by a slight shade. Rex will always do our best to provide a replacement that is as close as possible to your original.
Building codes may also affect our ability to match your glass. We must uphold current code regulations, even if the home was built before the code came into place. This means, when we are replacing glass in an area of the home that requires safety glass due to code, we sometimes need to replace certain glass types or patterns with tempered glass, even if the original was not tempered, and even if the pattern is not available in tempered glass.